Privacy Policy

Purple Heart Limo ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website purpleheartlimo.com or use our luxury transportation services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

1. Information We Collect

Personal Information You Provide

When you book a ride, request a quote, or contact us, we may collect:

• Name and contact information (phone number, email address)
• Pickup and drop-off addresses
• Flight information (for airport transfers)
• Date, time, and vehicle preferences
• Payment information (processed securely through our booking partners)
• Any special requests or notes you provide

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including IP address, browser type, pages visited, time spent on pages, and referring URLs. This helps us improve our website and understand how visitors use it.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your transportation booking
• Send booking confirmations, driver details, and ride reminders
• Communicate with you about your reservation or service questions
• Process payments securely
• Improve our website, services, and customer experience
• Send promotional communications (with your consent — you can opt out anytime)
• Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers: Our booking platform, payment processors, and technology partners who help us operate our business — all bound by confidentiality agreements.
• Drivers and dispatch: Information necessary to complete your ride (name, pickup/drop-off, flight number).
• Legal authorities: When required by law, court order, or to protect the rights and safety of our customers and business.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us remember your preferences and understand how our site is being used. You can instruct your browser to refuse all cookies, though some parts of our site may not function properly without them.

We may use Google Analytics and similar tools to analyze site traffic. These services may collect information about your use of our site in accordance with their own privacy policies.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but we take protecting your data very seriously — it's a point of honor for a Texan-owned company built on trust.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal obligations.
• Opt-out: Unsubscribe from marketing emails at any time using the unsubscribe link in our emails.
• Do Not Track: We respect Do Not Track signals from browsers where applicable.

To exercise any of these rights, contact us at info@purpleheartlimo.com.

7. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

8. Third-Party Links

Our website may contain links to third-party websites (including our booking platform and social media pages). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Purple Heart Limo
Phone: (833) 740-0700
Email: info@purpleheartlimo.com
Serving: Austin, Dallas-Fort Worth, and Houston, Texas